FAQs
PLEASE NOTE! All sizes are US SIZES.
Are the items you sell authentic?
Yes, all boots we are selling are 100% authentic and purchased from official UGG stores across USA. We have been in business since 2013. Please feel free to read our verified customer reviews.
What does No Box mean?
The No Box condition means that the original product box is not available, most often due to damage to the box. The product itself is brand new, undamaged and unworn.
Why do some items have a mark on the inside label?
All boots we are selling come from UGG outlet stores, which use red or black markings on inside labels to prevent returns to big box retail stores. The mark may slightly transfer to the fur around it.
Where are you located?
We are located in Southern California.
Are you shipping from USA?
Yes, we are. We're located in Southern California and are shipping from our warehouse here.
What is Route+ Package Protection?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here.
Please note that Route+ insurance is added to your cart automatically. MyCozyBoots is not responsible for packages damaged by carriers, lost in transit or missing after delivery (marked as "Delivered" by the carrier) if you opted out of Route+ package insurance by removing it from your order.
Where is my order?
Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at help@mcozyboots.com and we will be happy to work with you to remedy the situation.
What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
When will the sold out item/size be back in stock?
Please use the notification form on the product page to sign up for email alerts. You will be notified immediately if/when the product you're interested in is restocked.