Returns and Exchanges
Returns and Exchanges Eligibility
- We accept return requests within 14 calendar days from the date of package delivery.
- To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging with all labels and stickers intact.
- Please note, you can only use Returns Center if you placed an order on this website.
- In case of refused delivery by the customer or delivery failure due to incorrect address/information (customer's fault), the package will be returned to sender. A refund will be issued less a flat fee of $30 to cover additional expenses incurred by MyCozyBoots (such as carrier fines and return shipping fees) as a result of the customer's negligence / failure to follow the proper Returns process.
Returns and Exchanges Process
- To return your product, open a return request in our Returns Center and follow the instructions provided within 14 calendar days from the date your order was delivered.
- Your request will be reviewed within 3 business days, and return instructions will be emailed to you. You will have 5 business days from the approval date to mail the return back. Late returns will be refunded in the form of store credit. You will be responsible for paying for your own shipping costs for returning your item. Please note, original and return shipping costs are non-refundable. Route package insurance cost is not refundable.
- We understand that returns can be time-consuming and expensive. We offer our customers an option to purchase a prepaid return label, which can be easily printed at home and attached to the return for further pick up or drop off at USPS. You can purchase a prepaid return label at a flat fee of $20.
- MyCozyBoots may provide a free prepaid return label in case the incorrect/faulty product was delivered to the customer. MyCozyBoots reserves the right to deduct prepaid shipping label cost + a flat processing fee of $20 from the refund should it determine, upon the receipt of a returned item, that it is not faulty and the return is due to customer remorse reason.
- You should consider using a trackable shipping service or purchasing shipping insurance. Please make sure to upload return tracking number to your return request. We're not responsible for returns that cannot be tracked.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment within 10 business days of received return. The refund may take a few business days to further be processed by your bank.
For any warranty-related returns please check the Manufacturer's Warranty Policy and return process directly on manufacturer website. MyCozyBoots is unable to accept any warranty-related returns or exchanges.
Frequently Asked Questions (FAQ)
What items are returnable?
- Within 14 days of receipt of your order delivery date
- In original condition
- Unwashed and unworn
- In the original undamaged packaging
What items are non-refundable?
- Used or damaged products
- Package insurance
- Shipping costs
- Import duties
Are there any charges for return?
- You are responsible for return shipping charges
- Original shipping charges (if any) are non-refundable
- Import duty taxes (if any) are non-refundable
- Products with damaged or missing original packaging as a result of customer negligence (product box, labels, stickers, etc.) are subject to a 50% restocking fee
How do I return?
- Enter your order number and email address in the Returns Center and click Start a Return.
- Follow the screen instructions and select the items you want to return.
- You will get a confirmation email with shipping guidelines.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.