Information

PLEASE NOTE! All sizes are US SIZES.

Are the items you sell authentic?

Yes, all boots we are selling are 100% authentic and purchased from official UGG outlet stores across USA. We have been in business since 2013. Please feel free to read our verified customer reviews.

What does With Box and No Box mean?

All items are new and unworn but may vary in packaging. “No Box” items are sold without the original shoe box (typically due to damage to the packaging). “With Box” items include the original box but may show outlet or retailer markings (such as red/black slashes on size tags, retail stickers, “B-Grade/Floor Sample” labels, etc.). Original boxes may also be missing tissue, shoe inserts, or brand information cards. These variations are standard for outlet and overstock merchandise and do not affect product authenticity.

Why do some items have a mark on the inside label?

All boots we are selling come from UGG outlet stores, which use red or black markings on size tags to prevent returns to big box retail stores. The mark may slightly transfer to the fur around it.

Do you accept returns?

Yes — we accept returns within 14 days of package delivery, provided the product is brand new, unworn, and in original condition with all original packaging. Please refer to our full Return & Exchanges policy for details.

Please note: we do not process manufacturer warranty claims, and we do not accept warranty returns. Some outlet or overstock items may not be covered by the brand’s warranty. For questions about warranty eligibility, we recommend checking directly with the manufacturer.

Where are you located?

We are located in Southern California.

Are you shipping from USA?

Yes, we are. We're located in Southern California and are shipping from our warehouse here.

What is Route+ Package Protection?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here.

Please note that Route+ insurance is added to your cart automatically. MyCozyBoots is not responsible for packages damaged by carriers, lost in transit or missing after delivery (marked as "Delivered" by the carrier) if you opted out of Route+ package insurance by removing it from your order.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What are Route’s terms and conditions?

Route’s terms and conditions are listed here.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

When will the sold out item/size be back in stock?

Please use the notification form on the product page to sign up for email alerts. You will be notified immediately if/when the product you're interested in is restocked.