Hoka One One Speedgoat 2 Plum / Peacoat Running Shoes - Women's

PLEASE NOTE: Due to the quick turnaround shipping time and the amount of orders we receive, changes to existing orders or cancellations upon customer request cannot be guaranteed. Please check your order very carefully prior to placing it. Should a cancellation be granted, it will be subject to a 5% restocking fee to cover expenses incurred by the merchant.

Please note: all orders placed on Friday, Saturday, Sunday or a holiday will be shipped the next business day.

Please note that shipping time can be longer during the holiday season. 

Please note the following official shipping deadlines posted by USPS and UPS. 

Domestic shipping

Items are shipped the next business day and usually take 4-5 business days to be delivered. 

Please note delivery times are estimated, not guaranteed. Carriers may experience delays, especially during busy holiday season.

If your package is late, please contact the carrier directly with the tracking number provided. We can step in and help if 15 days have gone by since the shipment date and the package has not arrived. 

Please note all packages are shipped with $100 insurance. If you would like to insure the entire value of your order or add signature confirmation, please purchase ROUTE Package Insurance. Additional fees apply.

International Shipping

We offer several shipping options for international buyers: First-Class International Mail, International Priority Mail, Priority Mail Express, and UPS. All options include shipping confirmation email and tracking number.

• If you choose shipping with First-Class International Mail, be advised that the parcel will be tracked on the territory of the United States only. Delivery time varies by destination.
• If you prefer to track your parcel along its way, we recommend using International Priority Mail. Delivery in 6-10 business days for many major markets.
• If you need your items to be delivered as quickly as possible, Priority Mail Express is your best choice. Delivery in 3-5 business days for many major markets.

Please note that shipping time can be longer during the holiday season. Additional customs or import duty fees might apply. We strongly recommend you check your local import regulations prior to making an order. It is the responsibility of a customer to pay any local import/customs fees.

Package Insurance

MyCozyBoots is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Please note that Route+ insurance is added to your cart automatically. MyCozyBoots is not responsible for packages damaged by carriers, lost in transit or missing after delivery (marked as "Delivered" by the carrier) if you opted out of Route+ package insurance by removing it from your order.

EXTENDED HOLIDAY RETURNS

We have temporarily extended our returns policy. All orders placed on this website between November 20, 2024 - December 25, 2024 will be eligible for a return through January 10, 2025 for an exchange or store credit only. Orders returned within the 14-days window will still be eligible for a refund back to the original payment method.

Returns and Exchanges Eligibility

• We accept return requests within 14 calendar days from the date of package delivery.
• To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging with all labels and stickers intact.
• Please note, you can only use Returns Center if you placed an order on this website.
• In case of refused delivery by the customer or delivery failure due to incorrect address/information (customer's fault), the package will be returned to sender. A refund will be issued less a flat fee of $40 to cover additional expenses incurred by MyCozyBoots (such as carrier fines and return shipping fees) as a result of the customer's negligence / failure to follow the proper Returns process.

Returns and Exchanges Process

• To return your product, open a return request in our Returns Center  and follow the instructions provided within 14 calendar days from the date your order was delivered.

• Your request will be reviewed within 3 business days, and return instructions will be emailed to you. You will have 5 business days from the approval date to mail the return back. Late returns will be refunded in the form of store credit. You will be responsible for paying for your own shipping costs for returning your item. Please note, original and return shipping costs are non-refundable. Route package insurance cost is not refundable.
  
  
• We understand that returns can be time-consuming and expensive. We offer our customers a $20 flat-rate return shipping label. Please note, the label is valid for 1 item and in US only. The label can be easily printed at home and attached to the return for further drop off at USPS. 
  
  
• MyCozyBoots may provide a free prepaid return label in case the incorrect/faulty product was delivered to the customer. MyCozyBoots reserves the right to deduct prepaid shipping label cost + a flat processing fee of $20 from the refund should it determine, upon the receipt of a returned item, that it is not faulty and the return is due to customer remorse reason.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment within 10 business days of received return. The refund may take a few business days to further be processed by your bank.

Warranty Returns

For any warranty-related returns please check the Manufacturer's Warranty Policy and return process directly on manufacturer website. MyCozyBoots is unable to accept any warranty-related returns or exchanges.

Frequently Asked Questions (FAQ)

PLEASE NOTE! All sizes are US SIZES.

Are the items you sell authentic?

Yes, all boots we are selling are 100% authentic and purchased from official UGG stores across USA. We have been in business since 2013. Please feel free to read our verified customer reviews.

What does No Box mean?

The No Box condition means that the original product box is not available, most often due to damage to the box. The product itself is brand new, undamaged and unworn.

Why do some items have a mark on the inside label?

All boots we are selling come from UGG outlet stores, which use red or black markings on inside labels to prevent returns to big box retail stores. The mark may slightly transfer to the fur around it.

Where are you located?

We are located in Southern California.

Are you shipping from USA?

Yes, we are. We're located in Southern California and are shipping from our warehouse here.

What is Route+ Package Protection?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here.

Please note that Route+ insurance is added to your cart automatically. MyCozyBoots is not responsible for packages damaged by carriers, lost in transit or missing after delivery (marked as "Delivered" by the carrier) if you opted out of Route+ package insurance by removing it from your order.

Where is my order?

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at help@mcozyboots.com and we will be happy to work with you to remedy the situation.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What are Route’s terms and conditions?

Route’s terms and conditions are listed here.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

When will the sold out item/size be back in stock?

Please use the notification form on the product page to sign up for email alerts. You will be notified immediately if/when the product you're interested in is restocked.